So i know what happend. I would offer you a solution within 24-48 hours(most can be replied within 24 hours except we are on holiday or one day off). Same conditions as original pacakge. For the products which have been in use already, misused, or repaired, or destoryed. Because of size and weight rules, some item maybe come with.
First if you found missing parts. Thank you, hope you can understand.